Frequently Asked Questions (FAQ)

What does Auto Labo do?

Auto Labo provides independent on-site vehicle verification support in Japan for overseas buyers.
We visually document the vehicle condition through photos and written observations.

We do not provide mechanical inspections, purchase recommendations, or guarantees.

Is this a mechanical inspection?

No.
Auto Labo provides visual documentation only.

Can you guarantee vehicle condition?

No.
Documentation reflects the vehicle condition only at the time of visit.

Do you negotiate with sellers?

No.
Auto Labo does not negotiate or represent buyers.

What if the seller does not allow access?

In that case, the verification visit cannot be arranged.

Can you check the undercarriage?

Undercarriage documentation depends on accessibility and safety conditions.

How many photos are included?

Typically 50–70 photos depending on vehicle access and conditions.

Do you provide video?

Video documentation is not guaranteed.

How long does it take?

Reports are usually delivered within 24–48 hours after the visit.

What vehicles do you handle?

Kei trucks, kei vans, Jimny, and classic JDM vehicles.

Do you help with export?

Yes. Export coordination support is available separately.

Why choose Auto Labo?

Independent documentation with no dealer commission.

What if you miss damage?

Auto Labo provides visual documentation based on accessible areas at the time of visit.
Some conditions may not be visible due to physical limitations.

What if new issues appear after purchase?

Documentation reflects the vehicle condition only at the time of visit.

Do you test drive vehicles?

No.
Auto Labo does not perform test drives.

Do you lift vehicles?

No.
We do not use lifts or jacks.

Do you inspect mechanical components?

No.
We provide visual documentation only.

Why is verification important before sending payment?

Buying a vehicle remotely carries risk.
Verification helps reduce uncertainty.

Why not rely on dealer photos?

Dealer photos may not show full condition.

Why choose an independent verifier?

Independence helps provide unbiased documentation.

Why are Japanese used vehicles popular?

They are generally well maintained, but condition varies.

Can you verify classic or rare vehicles?

Yes.
Verification scope depends on access.

Can you verify restoration quality?

We document visible restoration work only.

Can you confirm authenticity?

We document VIN and identification only.

Do you provide valuation?

No.

Learn More About Kei Vehicle Verification

Kei vehicles have unique structural characteristics that affect what can be documented during an on-site visit.

If you are considering a kei truck or kei van, please review the following guides:

• Kei Truck Vehicle Verification Guide
• Kei Van Vehicle Verification Guide

These guides explain realistic documentation scope and common structural considerations.